Outsourcing

IDC iView tool: Evolving Support Scenarios for a New Style of IT

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Executive Summary

This is an interactive, web-based view of the same content as in the IDC whitepaper, “Support a New Style of IT: The Value of the 3rd Platform”. This outlines the HP Support Portfolio and discusses, in detail, Datacenter Care, Proactive Care, Foundation Care and Lifecycle Event Services. IDC discusses how the New Style of IT presents new support challenges and how the HP Support portfolio helps customers with these issues.

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