Data Management

IDC: Leveraging the HP Support Experience for IT Transformation

Date Added: Nov 2013
Format: PDF

IT organizations are now required to support everything from legacy systems and storage to virtualized configurations and cloud-based computing in complex, heterogeneous environments. In this IDC white paper, the increasingly critical role of vendor-supplied external support services is discussed and highlighted in addressing these emerging IT environments going forward.

It talks about such factors as:

  • Single point of contact for support issues
  • Simplifying and enhancing the support experience
  • Increasing uptime assurance
Read this paper to learn more.