Date Added: Nov 2013
IT organizations are now required to support everything from legacy systems and storage to virtualized configurations and cloud-based computing in complex, heterogeneous environments. In this IDC white paper, the increasingly critical role of vendor-supplied external support services is discussed and highlighted in addressing these emerging IT environments going forward.
It talks about such factors as:
- Single point of contact for support issues
- Simplifying and enhancing the support experience
- Increasing uptime assurance