IDC MarketScape: Worldwide Datacenter Hardware Support Services 2013 Vendor Assessment
This study is IDC's datacenter hardware support services provider assessment of the worldwide support services market using the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in this important but slow-growing market. This two-section study both describes characteristics that IDC believes lead to success in the support services market and visually presents the resulting vendor analysis in a single bubble chart.
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