Identifying and Evaluating Change Patterns and Change Support Features in Process-Aware Information Systems
In order to provide effective support, the introduction of Process-Aware Information Systems (PAIS) must not freeze existing business processes. Instead PAIS should allow authorized users to flexibly deviate from the predefined processes if required and to evolve business processes in a controlled manner over time. Many software vendors promise flexible system solutions for realizing such adaptive PAIS, but are often unable to cope with fundamental issues related to process change (e.g., correctness and robustness). The existence of different process support paradigms and the lack of methods for comparing existing change approaches make it difficult for PAIS engineers to choose the adequate technology.