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Cultural intelligence and conflict resolution ability are essential for 21st-century leaders when considering the increased interaction with individuals from different cultural backgrounds that is now prevalent due to the technological advances of the internet and improved modes of mobility (Templer, Tay, & Chandrasekar, 2006). With increased frequent interactions, there is greater opportunity for cultural differences to create conflict (Kaushal & Kwantes, 2006). New global skills must be acquired to be an effective leader in the 21st century (Robinson & Harvey, 2008). In response to literature gaps, this model suggests a 2X2 factorial design to test to see if cultural intelligence levels predict the appropriate conflict resolution strategy adoption, thus the conflict resolution ability.
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