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Convergence of voice and data networks, in the first instance by implementing a VoIP telephony system, is gaining huge momentum in the marketplace. For example, the telecoms research company, Analysis, believe that mobile and VoIP will account for more than 60 per cent of residential voice spend in Western Europe by 2010, whilst amongst enterprises VoIP uptake is being driven by 3 strong factors that directly affect the bottom line: Low cost phone calls; Add-on services and unified messaging; and Merging of data/voice infrastructures.
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