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IT organizations are increasingly facing pressure to perform as a value-added business partner and contribute visible results tied directly to business requirements. The network is a critical IT infrastructure component on which most IT services depend. At the same time, complexity, constant change, and human error combine to put network availability and performance at risk. This paper focuses on how network engineering and operations teams can meet their operational objectives, both tactical and business driven, by using a Network Change and Configuration Management (NCCM) solution.
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