Improvement of Open Source Software Usability: An Empirical Evaluation From Developers' Perspective

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Executive Summary

User satisfaction has always been important for software success whether it is Open Source Software (OSS) or closed proprietary software. Even though the authors do not presume that OSS always has poor usability, as there are examples of good usable open source software, it would still be agreed that OSS usability has room for further improvement. This paper presents an empirical investigation to study the impact of some key factors on OSS usability from developers' points of view. This is one of the series of four studies that they are conducting regarding improvement of OSS usability from OSS developers, users, contributors, and industry perspectives.

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