Improving Business Service Uptime:Proactive network performance management solutions ensure optimal business service for the Dynamic Enterprise

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Executive Summary

The time is ripe for IT organizations to take steps to improve network uptime and performance. This paper looks at the reasons why it's been so difficult for IT departments to meet higher service level targets for the network, and how network performance management can overcome the challenges of ensuring that business services are always on. Customer service and satisfaction are cornerstones of a profitable, thriving business in today's tough environment and there's a direct correlation between ensuring maximum network uptime and ensuring the high quality of the customer experience. The direct costs of downtime and performance problems are low productivity and unhappy customers who are more likely to churn, resulting in future lost sales and higher customer acquisition costs.

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