IT Employment

Improving Call Center Efficiency With a Predictive Dialer

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Executive Summary

This paper will examine some of the many ways in which a Web-hosted predictive dialing system can help improve contact center productivity. One will learn how, through strategic use of these robust, full-featured call center systems, one can minimize administrative burden, maximize agent talk time, increase call volumes, enhance the way agents - and the campaigns they work on - are managed, and much, much more. One will also find out about SafeSoft Solutions, today's most complete and innovative on-demand predictive dialers and how they can empower to optimize efficiency across the entire call center.

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