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Improving Consumer Use of the Web: Speed and Ease in the Real World #1

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Executive Summary

Ease and speed in the real world are measured in minutes, not milliseconds - in clicks and in frustration, not just in code. In what many perceive to be a new version of "The Browser Wars," there is a lot of talk about what makes a "Good" browser but not a lot of data. One knows the browser is important; for some people, the 15 hours they spend online each week is second only to the 40 hours they spend working. But time spent on the Web doesn't help one understand how a particular browser improves or detracts from a person's experience.

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