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Outstanding profitability is not all that sets best-in-class companies apart from their peers - they are also much more likely to use mobile computers and other mobility automation tools. Only 22 percent of best-in-class companies rely on paper-based processes in their field service operations.2 Instead, they have automated their paperwork, inventory management, dispatch and other operations with mobile computers and printers - with strong results. Companies who automated field service improved service revenues an average of 17.5 percent, SLA compliance by 22.1 percent, and reduced repair time by 9 percent.
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