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Recent dislocations in the world economy have driven IT economics especially the cost and value of IT operations to the forefront of IT concerns. With this situation in mind, the authors present the results of an IDC study, sponsored by CA, to quantify the benefits, cost savings, and Return on Investment (ROI) that can be achieved by customers using CA's Enterprise IT Management (EITM) software products to help manage their IT infrastructure and operations. The study is based on using standard IDC ROI methodology to calculate the costs of performing common IT administrative, operational, and support functions both before and after implementing management software and calculate a three-year ROI based on IT productivity, user productivity, cost savings, and revenue increase.
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