Enterprise 2.0

Improving IT Economics: Thinking 'Lean'

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Executive Summary

Applying 'Lean' principles originally designed in manufacturing and perfected by the likes of Toyota and Motorola better enables IT to identify and eradicate anything that is wasteful within IT management. In the words of 'Lean', anything wasteful is work that adds no value to a product or service that organizations provide to their customers. And, since IT management underpins and orchestrates the production line of business services, identifying waste and removing it becomes a key imperative for business success. An Enterprise IT Management approach ensures success by pinpointing waste and reducing it across every phase of the business service lifecycle.

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