Improving Organizational Productivity With Tutor and User Productivity Kit (UPK)

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Executive Summary

To be competitive, indeed, to survive in today's market, organizations must maximize the productivity and efficiency of all resources. Employees and processes must be focused on providing value to customers, whether in a direct fashion through manufacturing or services, or indirectly through a supporting role. Business processes must be responsive, flexible, and accurate. Organizational knowledge must be documented, retained, and available. Regulatory requirements must be efficiently met. Training must be self service, role-based, and easily accessible. The lean organization adopts methods to define and disseminate best business practice to build a responsive, streamlined, and value-centric enterprise.

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