Improving Revenue Cycle Efficiency For High Performance: Accenture's Revenue Assurance Solutions For Utilities

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Executive Summary

Retail utilities are finding it more difficult than ever to keep customers current with their utility bills. Consumers are falling behind on paying their utility bills as they struggle with high levels of personal debt, declining income and rising costs of everyday goods and services. It's a sign of the times that public and private utilities are experiencing a rise in delinquency rates, default and fraud, which reflects an increase in uncollectible debt. Utilities are challenged more than ever to collect customer payments. In many cases, utilities have become more aggressive about collecting money from delinquent customers, leading to an increase in service disconnections.

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