Big Data

Increasing Services Quality Through Environmental Performance Management

Date Added: May 2010
Format: PDF

The qualitative dimension of the service companies' activities also refers to their impact over the environment. This aspect is meant to contribute to a sustainable economic growth, based on high economic performances, but also on obeying the environment protection and preservation requirements. Offering services in harmony with the sustainable development principles requires the companies to be concerned with monitoring and controlling the impact of their activities over the environment by adopting an adequate system of eco-management.