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The IT department faces more intense competition for budget dollars and will be fighting other groups within the business far more than it has been used to - yet IT should be seen as the very platform for survival for many organizations going forward. One area where the author sees a large possible gain is in managing the basic problems that an organization finds itself up against on a daily basis. They are not dealing with the big change issues, such as whether the organization should take over a competitor or whether it should launch a new range of products, but rather simple things like whether a task is being done in an optimal manner.
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