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Take a look at a league table of top Technology companies and people will see a wide range of activities represented - consumer goods, software developers, consultancies, agencies, service providers and others will all feature. Yet these companies share one key attribute that sets them apart from sector. They all rely on knowledge and the ability of their individual employees to harness information into repeatable and effective business processes. Inevitably, some of these knowledge workers bring highly specialized skills and knowledge bases. The benefit of knowledge becomes a risk if unmanaged and can cause a choke-point for the business unless finding and sharing that information is enabled.
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