Outsourcing

Information Technology and Process Performance: An Empirical Investigation of the Interaction Between IT and Non-IT Resources

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Executive Summary

Drawing on the resource-based view, the authors propose a configurational perspective of how IT assets and capabilities affect firm performance. Their premise is that IT assets and IT managerial capabilities are components in organizational design, and as such, their impact can only be understood by taking into consideration the interactions between those IT assets and capabilities and other non-IT components. They develop and test a model that assesses the impact of explicit and tacit IT resources by examining their interactions with two non-IT resources (open communication and business work practices).

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