Download now Free registration required
The delivery of services is shifting the purpose and agenda for IT as the business demands it plays a more expansive role in the organisation. It's time for IT to come out of the back office and face the business. ITIL has evolved and now provides a trusted and proven framework against which IT Managers can determine the types of services they want and can provide the business. ITIL was developed in the UK during the 1980's and its sponsor was the CCTA so it was not surprising that its earliest adopters were the Public Sector. Today the IT Infrastructure Library (ITIL) has become a worldwide Best Practice standard for those providing IT Service Management, regardless of the size or type of organisation.
- Format: PDF
- Size: 68.1 KB