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Innovation is still key to a company having a competitive edge. It is the author's observation that there are still many Information Technology (IT) organizations challenged to figure out how they can be innovative or how they can contribute to a company's innovation. IT Service Management can and should be leveraged to help support your innovation objectives for IT. A Service Oriented Organization (SOO) is one that has embodied the concept of running IT as a business, leveraging service management practices across the complete portfolio of a company's IT services. You can incorporate innovation in an evolutionary way to complement your existing service management practices.
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