Data Management

Innovations in managing IT service quality

Date Added: Jul 2011
Format: PDF

The ongoing global economic recession has left no business, budget, or IT organization unscathed. Corporations, forced to do more with fewer resources, are demanding greater economies of scale. That sets expectations that IT organizations will remain lean yet deliver high-quality services and support. This requires IT organizations to develop more process-oriented, efficient, and effective mechanisms to manage and maintain their environments.