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With a clear business case and a promise to make life easier, it is no wonder many organizations have been quick to adopt remote control software. However, in today's computing environment, IT professionals must address business requirements that focus on protecting the security of networks, meeting the needs of a heterogeneous workforce, and deploying solutions across many users. The type of remote control software an organization chooses to implement can have a strong affect on its ability to deliver in the areas of scalability, compatibility, and particularly security.
This paper examines the remote control software functionality that best serves organizations that need a highly secure tool that crosses all platforms and devices and is completely scalable in any environment. It will help IT professionals select a remote control solution that increases productivity and customer satisfaction, as well as enhances the flexibility of the IT organization and improves the company's risk profile.
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