Date Added: Nov 2006
A desktop support technician must have expert knowledge of the hardware and software components involved in installing an operating system and of how they work together at each stage of the installation process. This is because understanding how an operating system is installed is the first step toward understanding how to troubleshoot a failed installation. Your ability to quickly troubleshoot and repair a failed installation will be a key to keeping your end users productive and happy. In this sample chapter from MCDST: Microsoft Certified Desktop Support Technician Study Guide: Exams 70-271 and 70-272, explore the major types of operating system installations (attended, unattended, upgrade, and multiboot), the components involved in each of them, and how to quickly troubleshoot and repair a failed installation.
Title: MCDST: Microsoft Certified Desktop Support Technician Study Guide: Exams 70-271 and 70-272
Published: October 2004
Author: Bill Ferguson
Chapter: Chapter 1: Installing a Windows Desktop Operating System
Published by Sybex