Date Added: Dec 2009
Although many insurers have successfully implemented ECM to centrally access and manage their valuable business content, nearly as many have failed or been disappointed. Why? Sometimes it's a jumbled vision, poor planning or understaffing. Other times vendors are chosen without careful scrutiny and reference checks. Just as often, it's because either the insurer or the vendor cut corners in the wrong places and at the wrong times, leading to disastrous consequences.