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In the typical IT environment, organizations operate in a divided world of systems management and support. IT departments often treat these two fundamental areas as distinct silos, with different management tools and processes. This silo-based approach causes gaps for IT employees, who spend too much time and manual effort resolving system problems to find solutions before they have an impact on business users. Manual efforts also make it difficult to meet overarching needs for real-time security and compliance for systems across the enterprise. This creates both higher risks and higher costs for IT.
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