Project Management

Integrating Service Level Agreements and Balanced Score Cards Within Your Relationship Management

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Executive Summary

There are numerous software providers who exclusively focus on SLA and/or BSC management and can provide excellent tools to effectively manage the criteria for these initiatives. Some of the more robust contract management software providers have such functionality included within their products, allowing for a holistic post contract management approach that's fully integrated with all the other elements of contract/commitment management. The organization needs to decide if it wants to implement several systems and then integrate those systems, or to look for a holistic system that offers components of contract/commitment management as well as SLA and BSC management.

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