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To achieve optimal business productivity, organizations must continually work to break down the information "Silos" that often form among business units. Such silos prevent knowledge workers across the enterprise from working together efficiently and sharing information. Often, different business units leverage different technologies, which are neither integrated nor able to communicate with each other. Until recently, organizations using both Microsoft SharePoint and Salesforce.com CRM faced such challenges, resulting in inefficient or duplicative processes, increased storage management and data recovery costs, and an inability to generate actionable intelligence for decision makers.
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