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Companies purchasing software solutions face more technical considerations than ever. Today's complex business processes connect people with information both inside and outside traditional organizational boundaries. Competitive and regulatory pressures force continual changes to improve on existing processes. To avoid restricting the flow of information, the software applications used to facilitate these processes must be flexible. IT departments are typically required to understand the business processes and set up the technical infrastructure to support them. In the Web 2.0 world of mashups, composite applications, enterprise portals, Service-Oriented Architecture (SOA), business process management, and Enterprise Resource Planning (ERP), this job can be daunting. Fortunately, organizations have been able to successfully solve these challenges, and many of these solutions have become today's technology standards.
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