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The emergence of large-scale online collaboration requires current information systems to be apprehended as service ensembles comprising human and software service entities. The software services in such systems cannot adapt to user needs based on autonomous principles alone. Instead system requirements need to reflect global interaction characteristics that arise from the overall collaborative effort. Interaction monitoring and analysis, therefore, must become a central aspect of system self-adaptation. The authors propose to dynamically evaluate and update system requirements based on interaction characteristics.
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