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This paper focuses on multinational project business organization and how the customer relationship is organized in such context. Organizing is used as a concept to describe the internal actions needed for creating a unified understanding of the customer. The present paper employs process research strategy in a single case study setting with two embedded subunits. The case company is a provider of process technologies for the mining and metals industry. The primary empirical data consists of interviews done with the managers of a mining technology company in different organizational units and levels.
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