Intranet 2.0 Based Knowledge Production: An Exploratory Case Study on Barriers for Social Software
The evolution of static intranets to dynamic web 2.0 based information systems is one way to provide space for the collaborative production of knowledge within an enterprise. Despite the fact that social software is now commonly provided for intra-company usage, this usage is below expectations in many cases. This paper, based on an exploratory case study in an international bank, shows the drawbacks as well as the drivers for the participative generation of knowledge using web 2.0 tools within an intranet. The findings, against the background of recent technology-oriented research, are three groups of possible barriers which are intertwined and therefore influence each other, namely organisational, cultural and technological barriers.