Investigating Business Intelligence and Analytics From a Decision Process Perspective: A Structured Literature Review
In recent years business intelligence and analytics have gained an increasing amount of interest among researchers and practitioners due to a number of success cases that have reported tremendous improvements in organizational performance. Despite evidence from those success stories, the realizable benefits from such decision support technologies depend on their effects on organizational decision processes. Evidence on those effects is scattered throughout management and decision support systems research. The need for more integrative research on this topic has been expressed from both research communities. Therefore, the authors focused their research goal on those effects and conducted a structured and extensive literature review.