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It's not just you. It really is getting harder to outpace the other guys. Since the midl990s, competition in the U.S. economy has accelerated to unprecedented levels. The engine behind this hyper competition: IT. Thanks to powerful tools like ERP and CRM, backed by cheap networks, companies are swiftly replicating business-process innovations throughout their organizations. The firm with the best processes (order fulfillment, field installation, job closing) wins, but not for long. Rivals are striking back with their own IT-based process innovations.
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