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IP Centrex or Hosted Unified Communications: Key Considerations for Service Providers

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Executive Summary

For service providers, the objectives of IP Centrex and hosted Unified Communications services are similar: Give business customers another way to access IP communications technologies without having to invest in customer-premises systems. There's certainly opportunity in the market. Some 84 percent of small and medium-sized businesses today still had some kind of on-premises voice solution in 2007 - key telephone systems or TDM PBX systems - according to IntelliCom Analytics.

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