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The joint solution from Cisco and IBM provides people, processes, and technology needed to maximize the return on investment from IP contact centers. IP contact centers provide compelling benefits for simplifying operational processes, enhancing the customer experience, enhancing revenue, and simplifying growth. To capitalize on the opportunity, contact centers need a comprehensive solution that spans contact center people, processes, and technology. The joint IP contact center solution from Cisco and IBM provides all needed ingredients: the industry-leading Cisco Unified Contact Center platform, IBM hardware and software for contact center applications, and professional services from IBM Global Services to maximize ROI.
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