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Due to the vital nature of enterprise communications, organizations are gradually migrating to VoIP, first using the technology internally with an outward migration to work out any kinks before depending on VoIP for mission-critical touch points such as customers and vendors. Decommissioning a legacy phone system for a total replacement with VoIP also poses serious financial considerations not many organizations have the capital to invest, considering the lifecycle of enterprise phone systems averages eight to 12 years. While the initial enterprise adoption of VoIP has been propelled by financial savings from toll call elimination and the lower cost of physical management (adds and moves), organizations are realizing their biggest gains from VoIP will be from the implementation of converged applications for core business applications.
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