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With the ever-increasing drive towards more efficient work practices, improved customer service and reducing the regulatory burden, government agencies are increasingly looking to ICT and business transformation programs to deliver. Regulatory agencies can achieve transformed work practices that address external change drivers and legislative requirements by committing to a process of business transformation and by exploring innovative approaches. The success of such a project is critical so agencies can continue to provide outcomes to the community and their own stakeholders, including staff. To ensure the success of business transformation projects, agencies are wise to consult widely with parties that have undertaken similar projects and can provide insights into "Lessons Learnt".
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