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IT organizations are under attack right now. But people don't know it or are afraid to admit it. They probably don't think of the IT organization as having "competition." after all, the sole-source provider of IT services to the business. Isn't it? The reality, however, is very different. The business customers are exposed to a plethora of would-be competitors every day. Through their interactions in the "real world" they see the many ways that IT services can be provided. And they can't help but compare those experiences to the services they receive from the IT organization.
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