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Every small and midsize business knows what these are: manually upgrading applications, applying patches, provisioning servers, fixing the same problems over and over. All too often, IT organizations find themselves caught up in a cycle of service and support that is anything but efficient. But in tough economic times, the need to break out of such a cycle is imperative. Now more than ever, IT organizations need to find a different approach to supporting the needs of the business without compromising the quality of the services they provide. This paper outlines an approach to IT management that enables organizations to realize streamlined efficiencies in their client and server devices.
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