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It Pays To Be Civil

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Executive Summary

At the extreme end of the continuum, employee misbehavior can culminate in workplace violence and even homicide. But such extreme behavior is rare. Incivility, on the other hand, is common. The author says her research shows that more than 90 percent of workers have been targets of incivility, and the numbers are rising. "It's very common for people to say that they experience incivility every single day on their job," she says, that's why it is important to establish the link between incivility and profits. "There is tremendous advantage to being able to show organizations the cost benefit of fostering civility in the workplace," she says, "As managers learn about the costs to their organizations, they become interested in this phenomenon."

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