IT Politics in the Domain of Knowledge Workers: A Chronological Analysis of Learning Management Systems
Markus's study of IT politics has been influential for the IT implementation literature since the 1980s. However, mistakes of the top-down implementation approach could still be easily found in many organizations. Derived from Markus's notion of interaction theory and Drucker's work on knowledge workers, this paper illustrates a LMS (Learning Management Systems) implementation case that evolves from such traditional top-down approach. Based on a chronological analysis, the case study narrates how IT politics was shaped in a context where most stakeholders were highly skillful knowledge workers whose academic autonomy was largely overlooked. Reflective discussion suggests how the implementation process might have been better managed.