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While IT service providers need to mature their business in order to thrive and survive, many don't have the time, resources or commitment required to transform their business into a full MSP - they need a powerful but low-risk solution that will help them automate service delivery and roll out new services without committing to a total business transformation. This paper examines the changing IT services market and why IT service providers need to improve the way they do business. It also discusses why a total business transformation isn't always a viable option for many service providers and how many of their business improvement needs can be met simply by automating service delivery and offering additional services that their automation solution make possible.
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