IT Service Management Blueprint: Consumerize the User Experience
Let’s face it: Users don’t want to call or email your department for IT service anymore. It’s too slow, too frustrating. What they really want is a self-service experience that is convenient and easy, just like what they get in their personal lives. Self-service helps your IT department be more efficient and productive while saving you money. Despite all the benefits, many companies still haven’t consumerized the user experience.