Business Intelligence

IT service management in an uncertain economy: Resetting IT priorities in the financial services industry.

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Executive Summary

Recent economic turmoil and uncertainty are driving important changes in how financial services organizations are investing in IT, according to a global survey of CIOs and other IT investment owners conducted by IBM during December 2008 and January 2009. The results indicate that organizations are reprioritizing IT projects in response to economic change, and that they are specifically using service management best practices to optimize IT-enabled business activities.

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