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The goal of IT Service Management is to improve service by optimizing technology, controlling costs and maximizing the time and talent of an organization's most valuable resource - its people. As such, ITIL provides an excellent vehicle for tackling the journey to service excellence. However, as a notoriously complex framework, ITIL provides the "What" not the "How to" or even "Where to start." For this, organizations need a partner with the competency and capabilities to accelerate the ITIL journey by unifying the three critical elements of a healthy ITIL ecosystem - people, process and technology. CA does this with ITSM process maps, ITIL expertise and technology to integrate and automate ITIL processes.
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