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This paper describes the critical importance of open standards1 for IT Service Management (ITSM). The paper presents an overview of ITSM, including underlying elements such as ITIL and autonomic computing; an architecture for the realization of ITSM; many of the key standards - existing, emerging and yet to be developed - that are relevant to ITSM and needed for its effective implementation; and how those standards are employed in the ITSM architecture. In addition, it describes various types of standards that are representative of those used in ITSM and offer a summary of the important standards to look for when investing in ITSM.
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