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An IT support technician's job can be divided into three basic responsibilities. Infrastructure support which involves working with cables, researching and documentation. Maintenance which involves the installation and configuration of computers and other communication devices, regular maintenance of electronic information equipment and upgrading of computer systems and hardware. End user support that involves training of staff, diagnosing problems with hardware and software and tracking requests using IT support systems. It isn't enough to have all the above knowledge and skills, you must also show the recruiter that you have good communication skills and problem solving skills as well as being efficient in prioritizing.
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