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IT Transformation at Dell

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Executive Summary

Michael Dell founded Dell in 1984 in Austin, Texas, with $1,000 and a unique vision of how technology should be designed, manufactured and sold. More than 5.4 million customers later and with an annual IT budget of approximately $1 billion per year, Dell has made an indelible mark on the computer industry - and the world. The company ships more than 10,000 systems every day to customers in 180 countries and employs 100,000 people worldwide. Long known as one of the world's largest manufacturers of personal computers, Dell has grown into not only a multi-national hardware and infrastructure provider but also an IT services and solutions provider as well.

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